Welcome to our FAQ section. Here you’ll find answers to our most common questions about products, orders, payments, and shipping
How long will it take to receive my order?
Standard delivery is 3–5 business days nationwide.
How can I track my order
Once your order is shipped, you’ll receive a tracking number via email. You can also track it anytime using our Track Order
How do I return an item?
To return an item, please contact our customer service team at info@chuzatoy.com or call us at 03204501198. We require a receipt or proof of purchase to complete your return. Please do not send your purchase back to the manufacturer.
Can I exchange an item?
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@chuzatoy.com and send your item to: Chuza Toy after contact on whatsapp number: 03204501198
What should I do if I haven’t received my refund?
If you haven’t received a refund yet, first check your bank account again. Then contact your bank, as there may be some processing time before the refund is posted. If you’ve done all of this and still have not received your refund, please contact us at info@chuzatoy.com.
What payment methods do you accept?
We accept credit/debit cards, bank transfers, and Cash on Delivery.
Do you offer cash on delivery (COD)?
Yes, we offer cash on delivery (COD) as a payment option for your convenience.
Is my payment information secure?
What products do you offer?
We offer Montessori kits, kids’ stationery, educational toys, and much more for children’s learning and fun.
Do you have items on sale?
Yes. Check our Sale section for discounted items updated regularly.
